Please read these Terms & Conditions carefully before using ez338. By creating an account and using our services, you agree to be bound by these terms.
These terms establish a legally binding agreement between you and ez338, protecting both parties' rights and responsibilities.
All players must be at least 21 years old and provide valid identification during the KYC verification process.
Our terms provide transparent rules for account management, deposits, withdrawals, bonuses, and responsible gaming practices.
Last Updated: January 15, 2026
In these Terms & Conditions, the following definitions apply:
To create an account and use ez338 services, you must meet all of the following eligibility requirements:
You must be at least 21 years of age. ez338 operates strict age verification procedures, and any player found to be under 21 will have their account immediately suspended, all funds forfeited, and access permanently revoked. We may request additional proof of age at any time.
You must be a resident of Indonesia with a valid Indonesian identification document (KTP or passport). Our services are specifically designed for the Indonesian market and comply with applicable international gaming regulations. Players accessing our services from outside Indonesia do so at their own risk and responsibility.
You must have the legal capacity to enter into binding contracts under Indonesian law. You are solely responsible for ensuring that your use of ez338 services does not violate any applicable local, regional, or national laws in your jurisdiction.
Each player is permitted to maintain only one account on ez338. Creating multiple accounts (also known as duplicate accounts or multi-accounting) is strictly prohibited. If we detect multiple accounts associated with the same individual, we reserve the right to suspend all associated accounts, void all bets and bonuses, and confiscate any winnings.
Important: By creating an account on ez338, you confirm that you meet all eligibility requirements and that all information provided during registration is accurate, complete, and current. Providing false information constitutes a material breach of these Terms and may result in immediate account termination.
Creating an account on ez338 requires completing our registration process and providing accurate personal information.
To register an account, you must provide your full legal name as it appears on your identification document, date of birth, residential address in Indonesia, valid email address, and Indonesian mobile phone number. You will create a unique username and secure password for accessing your account.
All players must complete identity verification before making their first withdrawal. This process requires uploading a clear, legible copy of your Indonesian KTP (Kartu Tanda Penduduk) or valid passport, and in some cases, proof of address such as a recent utility bill or bank statement dated within the last three months. KYC verification typically takes 24-48 hours. Withdrawals will not be processed until KYC verification is successfully completed.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must immediately notify ez338 customer support if you suspect unauthorized access to your account. Any activities conducted through your account are your responsibility, regardless of whether you authorized them. We are not liable for any loss resulting from unauthorized use of your account credentials.
You must ensure that all information in your account remains accurate and current. If your contact details, residential address, or any other registered information changes, you must update your account settings immediately or contact customer support for assistance.
ez338 supports a wide range of Indonesian payment methods to facilitate convenient deposits and withdrawals.
The minimum deposit amount is Rp 50,000 for all payment methods, including bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). Deposits are processed instantly, and funds typically appear in your account within seconds. ez338 does not charge fees for deposits, though your bank or e-wallet provider may impose their own transaction fees.
The minimum withdrawal amount is Rp 100,000 for bank transfers and Rp 50,000 for e-wallet withdrawals. Standard withdrawal processing time is 30 minutes to 2 hours during business hours (Monday to Friday, 09:00-17:00 WIB). VIP Gold and Platinum members receive priority processing with most withdrawals completed in under one hour. All withdrawals are subject to successful KYC verification. We reserve the right to request additional documentation before processing large withdrawals or withdrawals to new payment methods.
For security purposes, withdrawals can only be processed to bank accounts or e-wallet accounts registered in your legal name as verified during KYC. Third-party withdrawals are strictly prohibited. If we detect suspicious withdrawal activity or potential fraud, we reserve the right to delay withdrawal processing while we investigate.
All transactions on ez338 are conducted in Indonesian Rupiah (IDR). We do not support multi-currency accounts or automatic currency conversion.
ez338 offers various bonuses and promotions to enhance your gaming experience. All bonuses are subject to specific terms and wagering requirements.
Unless otherwise stated, bonuses are available to all verified players who meet the specific eligibility criteria for each promotion. Only one bonus can be active per account at any given time. You must opt-in to receive promotional communications to be eligible for certain bonuses.
All bonuses carry wagering requirements, typically ranging from 20x to 40x the bonus amount. For example, a welcome bonus of Rp 1,000,000 with a 30x wagering requirement means you must place bets totaling Rp 30,000,000 before you can withdraw bonus-related winnings. Different games contribute differently toward wagering requirements: slot games typically contribute 100%, live casino games contribute 10-20%, and sports betting contributes 50-100% depending on odds.
ez338 reserves the right to void bonuses, cancel winnings, and close accounts if we detect bonus abuse or fraudulent activity. Bonus abuse includes but is not limited to creating multiple accounts to claim the same bonus repeatedly, colluding with other players, exploiting software bugs or errors, placing opposing bets to meet wagering requirements with minimal risk, or any other activity designed to circumvent bonus terms.
All bonuses have expiration dates, typically ranging from 7 to 30 days from the date of issuance. If wagering requirements are not met before the expiration date, the bonus and any associated winnings will be forfeited.
ez338 is committed to promoting responsible gaming and preventing problem gambling. We provide tools and resources to help you maintain control over your gaming activities.
All players must be at least 21 years old. We encourage you to set personal deposit limits, session time limits, and loss limits through your account settings. If you feel that gambling is becoming a problem, we offer self-exclusion options ranging from 24 hours to permanent account closure. You can request self-exclusion by contacting our customer support team at any time. For additional help and support, please visit our dedicated Responsible Gaming page, which provides detailed information on recognizing problem gambling signs and accessing professional support resources.
All games offered on ez338 use certified random number generators (RNGs) that are regularly tested and audited by independent third-party agencies to ensure fairness and randomness. Game outcomes are determined solely by chance and cannot be manipulated by ez338 or any third party. Specific rules for each game, including payout rates (RTP), betting limits, and game-specific regulations, are available within each game's information section. If you have questions about game rules or suspect a technical error, please contact customer support immediately.
The following activities are strictly prohibited and may result in account suspension, fund confiscation, and legal action:
If you have a complaint or dispute regarding ez338 services, you must first contact our customer support team via live chat, WhatsApp, or Telegram. We will make every reasonable effort to resolve disputes amicably and promptly. If a dispute cannot be resolved through customer support, you may escalate the matter by sending a detailed written complaint to [email protected]. We will investigate all formal complaints and provide a written response within 14 business days.
ez338 operates on an "as is" and "as available" basis. While we strive to provide uninterrupted service, we do not guarantee that the website will be available at all times or that it will be free from errors, viruses, or other harmful components. We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of ez338 services, including but not limited to loss of profits, loss of data, or loss of goodwill. Our total liability to you for any claims arising from your use of ez338 services shall not exceed the total amount deposited into your account during the six months preceding the claim.
ez338 reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated to players via email or prominent notification on the website. Your continued use of ez338 services after changes are posted constitutes acceptance of the modified terms. If you do not agree with any changes, you must discontinue use of our services and may request account closure.
These Terms & Conditions are governed by and construed in accordance with international gaming regulations and the laws applicable to online gaming operators licensed in jurisdictions outside Indonesia. Any legal disputes arising from these terms or your use of ez338 services shall be subject to the exclusive jurisdiction of the courts in the licensing jurisdiction.
If you have questions about these Terms & Conditions or need assistance with your account, please contact our customer support team:
Acknowledgment: By creating an account and using ez338 services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must not use our services.
Our comprehensive FAQ section answers common questions about account management, deposits, withdrawals, bonuses, and game rules. If you need further assistance, our support team is available 24/7.